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Questions related to shipping and delivery:

We always attempt to ship your order within 7 working days. Once dispatched, please consult UPS standard shipment terms for more information regarding the service that you selected

Details on how to track your order will be sent to your preferred email address.

UPS Service Guide

Please go to my orders, navigate to the desired order, and select reorder. Alternatively, please select the link below and log in if required.

Delivery options and costs can be found on the checkout page or within the basket page.

Details on how to track your order will be sent to your preferred email address.

This depends on the service you have selected and our shipping agent terms.

UPS Service Guide

If you wish to change your delivery address, please contact your Account Manager. Changing address may not be possible if your order has already been shipped.

For next-day delivery, please contact a sales representative – email us on, or call us on 0191 271 8850.

It is worth noting that, due to the nature of our service, next-day delivery is not always possible.

Yes, you can log on and view your order line status and any related delivery notes and invoices (once generated).

Questions relating to placing an order:

Once confirmed, it may not be possible to change your order. For further information regarding an order you wish to change, email, or call on 0191 271 8850.

Please contact and state your order number.

Please go to ‘my orders’, find the required order, and select reorder. 

Please use a reference that you can easily recognise e.g. PO001, PL Stock

Please contact your sales representative for help ordering the correct product.

Please contact your sales representative.

Your order may have been held in our portal for a number of reasons - email us on, or call us on 0191 271 8850 for help checking out.

Depending on your location, some products may be hidden from your account when logged in.
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